Last Updated: August 10, 2026

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Cal-West Property Inspections ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with all applicable communication regulations. This Privacy Policy explains how your information is collected, used, and protected when you use our website, request our services, or communicate with us via SMS or other channels. This Privacy Policy should be read together with our Terms of Service.

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WE DO NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

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1. Information We Collect

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We collect the following types of information:

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Personal Information:

• Name, phone number, email address, physical address

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

 

Non-Personal Information:

• ​IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and similar technologies

 

Customer Communication:

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback  

 

2. How We Use Your Information

 

We use your information for:

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• Providing and improving our property inspection services

• Communicating with you about your inquiries and appointments

• Scheduling and confirming inspections

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

 

3. SMS Messaging & Compliance

 

Text Message Program Terms & Conditions

 

By opting into our SMS messaging services, you agree to receive text messages related to our services, including inspection scheduling, appointment confirmations and reminders, service updates, and customer support. Message frequency varies based on your interactions with our service. By opting into our SMS services, you represent that you are at least 18 years of age.

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Opt-In & Consent: You will only receive messages if you have explicitly opted in. Opt-in is collected exclusively through our website Contact Us form, which contains a single, non-pre-selected consent checkbox for transactional messages. Users must actively select the checkbox to opt in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

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Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.

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Manual Opt-Out: Just text "STOP" to (760) 679-5659. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

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Help & Support: Reply "HELP" for assistance. You may also reach out through our Contact Us page, email Info@CalWestInspect.com, or call (760) 679-5659 during business hours.

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Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

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SMS Data Protection Statement

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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For the full terms governing our SMS messaging program, please see our Terms of Service.

 

4. Information Sharing & Disclosure

 

We do not sell, rent, or trade personal information. We may share information with:

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• Service Providers: Third-party vendors who assist in our operations, such as scheduling tools and customer relationship management systems. SMS aggregators and providers may receive information solely for the purpose of delivering messages you've consented to receive. All service providers are required to maintain appropriate confidentiality and security.

• Legal Compliance: If required by law, legal process, or to protect our rights.

• Business Transfers: In case of mergers, acquisitions, or sale of assets.

 

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

 

5. Data Security

 

We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL encryption for website and form submissions, secure access controls, and regular security measures. Despite these measures, no method of transmission or storage is 100% secure.

 

6. Cookies and Tracking

 

We use cookies and similar technologies to analyze site traffic and improve user experience. You may control cookies through your browser settings.

 

7. Your Rights & Choices

 

You have the right to access, update, or delete your personal information, opt out of SMS communications, or request information on how we process your data.

 

8. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

9. Children's Privacy

 

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

 

10. Changes to This Privacy Policy

 

Cal-West Property Inspections may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the "Last Updated" date at the top of this policy. In the event of significant changes, we may provide a more prominent notice, such as displaying a notice on our website.

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By providing your phone number and opting in, and by continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

 

11. Contact Us

 

Questions about this Privacy Policy can be submitted through the Contact Us page on our website, by emailing Info@CalWestInspect.com, or by calling us directly at (760) 679-5659.

 

By using our website and services, you consent to this Privacy Policy.

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